Refund Policy

30-day money-back guarantee

We want you to be confident in BaselytIQ. If you're not satisfied with your purchase, you can request a full refund within 30 days of your original order date. This applies to Starter and Pro subscription plans (monthly or annual) and to the one-time single-project analysis purchase.

How to request a refund

Refunds for BaselytIQ are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

1. Visit paddle.net and enter the email address you used at checkout to look up your order.
2. Select the order you'd like refunded and follow the on-screen instructions, or contact Paddle's buyer support from the same page.
3. Alternatively, email us at rdrumgo@drumgoconsulting.com or use the in-app support form and we will coordinate the refund with Paddle on your behalf.

After the 30-day window

After the 30-day period, subscription fees for the current billing period are generally non-refundable, but you can cancel at any time through the Paddle customer portal to prevent future renewals. If you believe your situation warrants an exception (for example, a technical issue on our side prevented you from using the Service), please reach out — we will review each request in good faith.

Cancellations

You can cancel a subscription at any time from your account's billing settings, which link out to the Paddle customer portal. Cancellation takes effect at the end of your current billing period; your access continues until then.

More information

For the underlying commercial mechanics see the Paddle Refund Policy and our Terms of Service.